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Contact CD Universe by Email
Our customer service responds to emails within 1 business day. Alternatively, you may call us between our business hours of 9am to 5pm EST Mon-Fri.

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(Used solely to reply to your question)
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This screen allows you to make common changes such as shipping address, payment info, and order cancellation options.
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Unrecognized Email Address
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Product Frequently Asked Questions
Here are answers to the two most common product questions:

  1. Do you have a particular title or can you get it?
    Everything that we currently have available can be found through our search feature. The items sold through CD Universe are available to us through our major distributors. If none of our distributors have a particular title in their supply, it will not be listed to order. We do not special order items that are not shown on the website.

  2. Do you have more details (i.e. track listings) on this title?
    By clicking on any hyperlinked product title name, you will see everything we know about that item. We do not have further product details beyond what is listed on the product detail information.

If this does not answer your question, you can enter it below and send it to our customer service staff.

Product Frequently Asked Questions
Here are answers to the two most common product questions:

  1. Do you have a particular title or can you get it?
    Everything that we currently have available can be found through our search feature. The items sold through CD Universe are available to us through our major distributors. If none of our distributors have a particular title in their supply, it will not be listed to order. We do not special order items that are not shown on the website.

  2. Do you have more details (i.e. track listings) on this title?
    By clicking on any hyperlinked product title name, you will see everything we know about that item. We do not have further product details beyond what is listed on the product detail information.

If this does not answer your question, you can enter it below and send it to our customer service staff.

Business Development / Advertisting / Marketing Contact Information
Email: marketing@cduniverse.com
Mail: Marketing Department
CD Universe
101 N. Plains Industrial Rd
Wallingford, CT 06492
Fax: 203-294-0391

Business Development / Advertisting / Marketing Contact Information
Email: marketing@cduniverse.com
Mail: Marketing Department
CD Universe
101 N. Plains Industrial Rd
Wallingford, CT 06492
Fax: 203-294-0391

Legal / Copyright / Trademark Frequently Asked Questions
If you have any legal, copyright or trademark concerns regarding a product on our site, you can contact us via the methods below:
Email: legal@cduniverse.com
Mail: Legal Department
CD Universe
101 N. Plains Industrial Rd
Wallingford, CT 06492
Fax: 203-294-0391
Please provide a URL or CD Universe item number in your correspondence so we can research your issue more accurately. We look into each and every complaint and will reply as promptly as possible.

If your questions are regarding CD Baby, see our CD Baby FAQ
Legal / Copyright / Trademark Frequently Asked Questions
If you have any legal, copyright or trademark concerns regarding a product on our site, you can contact us via the methods below:
Email: legal@cduniverse.com
Mail: Legal Department
CD Universe
101 N. Plains Industrial Rd
Wallingford, CT 06492
Fax: 203-294-0391
Please provide a URL or CD Universe item number in your correspondence so we can research your issue more accurately. We look into each and every complaint and will reply as promptly as possible.

If your questions are regarding CD Baby, see our CD Baby FAQ
Affiliate Program Frequently Asked Questions
Affiliate Program Frequently Asked Questions
CD Universe Return Policy
Unopened item(s) may be returned within 30 days.

Opened items may not be returned unless they arrive damaged or defective and must be returned within 30 days.

If this does not answer your question, you can enter it below and send it to our customer service staff.

CD Universe Return Policy
Unopened item(s) may be returned within 30 days.

Opened items may not be returned unless they arrive damaged or defective and must be returned within 30 days.

If this does not answer your question, you can enter it below and send it to our customer service staff.

Broken Jewel Case Replacements
If a CD jewel case, DVD, video game or cassette case is damaged during shipping, please enter your 8 digit order number and message below. We will send you a free replacement case.
Order Number: Optionally Enter your 8 digit order number
Broken Jewel Case Replacements
If a CD jewel case, DVD, video game or cassette case is damaged during shipping, please enter your 8 digit order number and message below. We will send you a free replacement case.
Order Number: Optionally Enter your 8 digit order number
Send Your Message to Customer Service
Your Message:
CD Universe Phone Number and Fax
Phone: 203-294-1648 or 800-231-7937 Customer Service is currently open until 5:00 PM EST
Fax: 203-294-0391
Know what you'd like to purchase? We can place your order over the phone.
CD Universe Mailing Address *
CD Universe
101 N. Plains Industrial Road
Wallingford, CT  06492-5857
USA
* Items cannot be purchased at this location. Orders must be placed online or over the phone. Pick-up is not available at this time.
It is currently Thursday, April 25, 2024 at 11:55 AM EST in Wallingford CT.